Legal

Privacy Policy

Effective Date: 01/01/2024

This Privacy Policy outlines how ForTechSupport (“we,” “us,” or “our”) collects, uses, and safeguards your personal information when you use our website and services. By accessing or using our website and services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us

When you interact with us, such as when you communicate with us via forms, email, phone, surveys, or other means, we may collect personal information you voluntarily provide. This information may include your name, email address, contact details, and any other information you choose to provide. We may also collect records of our communications for reference and quality assurance purposes.

1.2 Information We Collect Automatically

When you visit our website or use our services, certain information is collected automatically. This may include log information, such as your IP address, browser type, device identifiers, language preference, referring site, date and time of access, operating system, and mobile network information. We also collect transactional information when you make a purchase through our services, as well as usage information about your interactions with our services and your device. Additionally, we may collect location information from your IP address and use cookies and similar technologies to track visitor usage and improve our services.

2. Use of Information

We use the information we collect for the following purposes:

2.1 Providing and Improving Our Services

We use your information to provide and enhance our services, including customer support, order processing, and verification. We analyze usage patterns and feedback to improve and develop new features, ensuring a better user experience.

2.2 Marketing and Communications

We may use your information to send you marketing communications, such as newsletters, promotions, and offers, that we believe may be of interest to you. You can opt-out of receiving these communications at any time by following the instructions provided in the communication or contacting us directly.

2.3 Ensuring Security and Safety

We utilize your information to protect the security and integrity of our services, users, and the public. This includes detecting and preventing fraud, monitoring for security incidents, complying with legal obligations, and safeguarding our rights and property.

2.4 Problem Resolution and Support

We may use your information to troubleshoot and resolve technical issues with our services. This includes monitoring, debugging, and preventing any problems or disruptions.

2.5 Legal Basis for Processing

We process your information based on various legal grounds, including fulfilling our contractual obligations to you, complying with legal requirements, protecting vital interests, and pursuing legitimate interests such as improving our services, communicating with you, and ensuring the security of our services.

3. Sharing of Information

We may share your personal information in the following circumstances:

3.1 Service Providers

We may disclose your information to our subsidiaries, independent contractors, and third-party vendors who assist us in providing and improving our services. These entities are bound by contractual agreements and privacy commitments to ensure the security and confidentiality of your information.

3.2 Legal Requirements and Protection

We may disclose your information in response to a legal obligation, such as a subpoena, court order, or government request. We may also disclose information when we believe in good faith that it is necessary to protect our rights, property, and the safety of our users or the public, or to detect and prevent fraud or other illegal activities.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of our business assets, your information may be transferred to a third party as part of the transaction. We will notify you and provide you with choices regarding your information before it is transferred and becomes subject to a different privacy policy.

3.4 Aggregated and Non-Personal Information

We may aggregate and de-identify your information to create statistical or demographic data for various purposes. This aggregated and non-personal information does not identify you personally and may be shared with third parties, including advertisers and partners, for marketing, analytics, or other purposes.

4. Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to collect information about your browsing activities and preferences. These technologies help us provide and enhance our services, analyze usage patterns, and personalize your experience. You can control cookies through your browser settings and other tools; however, please note that disabling cookies may affect your ability to access certain features of our website.

5. Data Retention and Security

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We securely delete or anonymize your information when it is no longer needed. We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have certain rights regarding your personal information, subject to applicable data protection laws. These rights may include the right to know, the right to delete, and the right to opt-out of the sale of your information. You also have the right to access, correct, update, or delete your information, as well as the right to restrict or object to certain processing activities. To exercise these rights, please contact us using the information provided at the end of this Privacy Policy.

7. California Consumer Privacy Act (CCPA) Compliance

If you are a California resident, you have the right to know what personal information we collect, use, and disclose about you. You also have the right to request that we delete your personal information. To exercise these rights, please contact us using the information provided at the end of this Privacy Policy.

8. General Data Protection Regulation (GDPR) Compliance

If you are an EU resident, you have the right to know what personal information we collect, use, and disclose about you. You also have the right to access, correct, update, or delete your information, as well as the right to restrict or object to certain processing activities. To exercise these rights, please contact us using the information provided at the end of this Privacy Policy.

9. Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

10. Third-Party Links and Services

Our website and services may contain links to third-party websites, products, or services that are not operated or controlled by us. This Privacy Policy does not apply to third-party websites, and we are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites or services you visit.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete the information as soon as possible.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on our website or by other means of communication. We encourage you to review this Privacy Policy periodically for any updates.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us by using the form on our Contact page.
Please allow up to 7 days for us to respond to your inquiry.
This Privacy Policy is effective as of 01/01/2024.

Terms of Service

Effective Date: 01/01/2024

Please read these Terms of Service (“Agreement”) carefully before using ForTechSupport.com (“the Platform”), operated by ForTechSupport LLC. (“ForTechSupport,” “we,” or “us”). By accessing or using the Platform, you agree to be bound by this Agreement.

Acceptance of Terms

By accessing or using the Platform, you affirm that you have read, understood, and agree to be bound by this Agreement and all applicable laws and regulations. If you do not agree with any provision of this Agreement, please do not use the Platform.

Description of Services

ForTechSupport.com is an online platform that provides technical support services for various devices and software applications. The services may include troubleshooting, maintenance, and software updates, among others. Please note that the availability and features of services may vary, and we reserve the right to modify or discontinue services at any time without prior notice.

User Accounts and Security

To access certain features of the Platform, you may need to create a user account. You agree to provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your account login credentials and are solely responsible for all activities that occur under your account. Notify us immediately of any unauthorized use of your account or any other breach of security.

User Responsibilities

You agree to use the Platform in compliance with all applicable laws and regulations. When using the Platform, you must not:

• Violate any intellectual property rights or proprietary rights of ForTechSupport or any third party;
• Upload, post, transmit, or otherwise make available any content that is unlawful, harmful, defamatory, obscene, or otherwise objectionable;
• Engage in any activity that disrupts or interferes with the functionality of the Platform;
• Attempt to gain unauthorized access to the Platform or interfere with the security features;
• Engage in any fraudulent or deceptive activities on the Platform.

Copyright and Intellectual Property Infringement

ForTechSupport respects the intellectual property rights of others and expects its users to do the same. If you believe that your copyright or other intellectual property rights have been infringed on the Platform, please contact us by using the form on our Contact page and make sure to provide the following information.

• A description of the copyrighted work or other intellectual property that you claim has been infringed;
• A description of where the infringing material is located on the Platform;
• Your contact information, including your email address, phone number, and mailing address;
• A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner or intellectual property owner, its agent, or the law;
• A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.

Electronic Communications Privacy Act (ECPA) Compliance

We comply with the Electronic Communications Privacy Act (ECPA) and do not monitor or disclose the content of electronic communications, such as email and instant messages, except as required by law or authorized by the user.

User-Generated Content

The Platform may allow users to submit comments, reviews, or other user-generated content. We reserve the right to moderate, edit, or remove any user-generated content that violates this Agreement or is otherwise objectionable. By submitting user-generated content, you grant ForTechSupport a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media.

Refund Policy

ForTechSupport may offer paid services, and the terms and conditions for refunds will be outlined in our separate Refund Policy. Please refer to the Refund Policy for more information on the eligibility, process, and limitations of refunds.

Data Handling and Privacy

We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using the Platform, you consent to our collection, use, and disclosure of personal data as described in the Privacy Policy.

Intellectual Property

The Platform and all its contents, including but not limited to trademarks, logos, text, images, graphics, and software, are the property of ForTechSupport or its licensors and are protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for its intended purposes. You must not reproduce, modify, distribute, or otherwise exploit any content from the Platform without prior written consent from ForTechSupport.

Amendments to this Agreement

ForTechSupport reserves the right to modify or update this Agreement at any time, without prior notice. We encourage you to review this Agreement periodically to stay informed of any changes. Your continued use of the Platform after any modifications to this Agreement constitutes your acceptance of the updated terms.

Termination

We may, at our sole discretion, suspend or terminate your access to the Platform, without prior notice or liability, for any reason whatsoever, including but not limited to a breach of this Agreement. Upon termination, your right to use the Platform will immediately cease, and any provisions of this Agreement that should reasonably survive termination shall do so.

Dispute Resolution

Any dispute arising out of or relating to this Agreement shall be resolved through good faith negotiations between the parties. If the parties are unable to reach a resolution, the dispute shall be submitted to mediation or binding arbitration. Any legal action shall be brought in the courts located within the jurisdiction of Los Angeles, California, United States.

Limitation of Liability

In no event shall ForTechSupport, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising from your use or inability to use the Platform or any content therein. We make no warranties or representations, express or implied, regarding the accuracy, reliability, or completeness of the Platform or any services provided.

Indemnification

You agree to defend, indemnify, and hold harmless ForTechSupport, its officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, costs, or expenses, including reasonable attorneys’ fees, arising out of or in connection with your use of the Platform, your violation of this Agreement, or your violation of any rights of any third party.

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of Los Angeles, California, United States. Any legal action or proceeding arising out of or relating to this Agreement shall be exclusively brought in the courts located within the jurisdiction of Los Angeles, California, United States.

Severability

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under the law. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that most closely matches the intent of the original provision.

Entire Agreement

This Agreement constitutes the entire agreement between you and ForTechSupport, superseding any prior agreements or understandings, whether written or oral, relating to the subject matter herein.

Contact Us

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us by using the form on our Contact page

Please allow up to 7 days for us to respond to your inquiry.
This Privacy Policy is effective as of 01/01/2024.